FAQ

WHERE ARE YOU BASED?

  • Melbourne, Australia.

WHERE ARE YOUR FRAMES MADE?

  • I work with a Melbourne based Printer and Framer who hand make all their frames. Each frame is hand cut and carefully assembled by their team. All their timber is locally sourced from sustainable sources, using FSC certified Victorian Ash.

WHAT DOES FSC CERTIFIED FRAME MEAN?

  • FSC is a certification by the Forest Stewardship Council. FSC certification provides the highest level of protection for rare and endangered forests and wildlife of any existing forest certification scheme and is the only system that mandates consultation with local Indigenous Peoples.

HOW ARE THE FRAMES SHIPPED?

  • The frame is wrapped in biodegradable bubble wrap and shipped in custom made, double wall cardboard packaging using a 100% carbon neutral third party courier service. The cardboard packaging is comprised of 77% recycled content and 33% from FSC certified kraft fibres that are sourced from Gippsland in Victoria. All work is insured against loss or damage

HOW LONG WILL DELIVERY TAKE?

  • 2-3 weeks delivery. Please note delivery can vary at the moment due to COVID.

DO YOU SHIP WORLDWIDE?

  • I currently only ship to Australia , however please contact me at mia.sully@gmail.com if you are interested in placing an order from another country and I can see what I can do.

HOW MUCH IS SHIPPING?

  • Shipping is free for all framed prints to Australia and a flat rate of $15 for print only.

CAN I RETURN MY ARTWORK?

  • Due to all my pieces being made to order I can not return or exchange your artwork for change of mind, if unsure before purchasing please reach out to me at mia.sully@gmail.com.

CAN I GET A CUSTOM PIECE MADE?

  • Feel free to reach out and contact me for any custom artworks or collaboration ideas mia.sully@gmail.com.

DO YOU SELL GIFT VOUCHERS?

  • Yes you can buy one via here.

WHAT IS A GICLEE PRINT?

  • A fine art digital print made on an inkjet printer. They are archival quality and guaranteed not to fade or bleed for up to 100 years. It is the industry standard in galleries and museums across the world.

WHAT TYPE OF PAPER DO YOU USE?

  • Printed on a 300 gsm 100% cotton rag, which is considered the most environmentally of photographic paper as it uses no tree fibres, instead it is produced from a recycled by-product of the textile making industry.

WHY DO YOU USE ACRYLIC INSTEAD OF GLASS?

  • The 3mm Plexiglass used is museum grade. It is lighter than glass, helps to protect your work from UV damage and also has the added advantage of being shatter proof.

IS MY ARTWORK READY TO HANG?

  • Yes! The back of the frame is finished with framer’s tape and stainless steel hanging wire.